Perfumes are generally transported by road as they are classed as hazardous goods due to their alcohol content. We use a courier service to deliver your purchase. So depending on your location within India, it generally takes between 5 to 7 working days, and sometime it can take up to 10 working days.

Desi Western Perfumes strives to give you a completely hassle-free shopping experience each and every time! We assure you that all products sold on the Desi Western website are brand new and 100% genuine. In case a product received by you is ‘Damaged’, ‘Defective’, or ‘Not as described’, our Returns & Cancellations policies have got you covered.

In order to return merchandise, you must obtain a request number from our customer service department at support@desiwesternperfume.com

We do not offer refunds, returns or exchanges on any of our items unless they were received as ‘Damaged’, ‘Defective’ or ‘Not as described’. In such circumstances, we require the following information to process your return:

1. Order Number
2. Full Name
3. Address
4. Phone Number
5. E-Mail Address
6. Packaging Slip
7. Order Confirmation Receipt
8. Your reason for return(along with photo/video showing damage/defect)

Please note that if the above information is not included, we won’t be able to process your return. In case an item is undelivered, unclaimed or returned due to customer issues; shipping charges will not be refunded.

All returns must be shipped back using a trackable courier.
Please allow up to 14 business days to process your return or exchange on damaged or defective products. 

You can cancel your order if the product has not been shipped. Your entire order amount will be refunded.
A delivered order can be only canceled in case of Defects/Damage/Non-Functionality. In order to cancel your order you can email us at support@desiwesternperfumes.com

All refunds (requested by customer/auto cancellations) will be credited back to the payment source within 5 days. Once the order has been processed, we are unfortunately unable to process any returns.

EXCHANGE: Shipping charges will apply for exchanges on orders under ₹1000. However, exchanges due to manufacturing defects are completely free. You can also visit our stores for a free exchange.